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Jul 29, 2016

Who is the voice of the customer to the leadership in your organization?  Could a new member of the C-Suite help?  Today, Scott McKain reviews the ideas behind a post by customer experience guru, Jeanne Bliss -- and suggests that the idea behind a CCO works for EVERY business, regardless the size.

 


Jul 28, 2016

After attending a program at The Kellogg School of Management at Northwestern University, Scott McKain discusses team ideas and what it takes to lead a team distinctively.


Jul 27, 2016

Having just attended a portion of the annual convention of the National Speakers Association, Scott McKain noticed an important aspect that the top presenters at this conference (of speakers!) displayed to the audience.  Interestingly, it's also the same quality that a recent article in "Fortune" noted as the most...


Jul 26, 2016

During a recent speaking trip to Buffalo, Scott McKain wasn’t taken to the standard convention hotel he’s usually in — this time, the destination was the Mansion on Delaware Avenue.  While the old house converted into a boutique hotel was comfortable, there was something else that made the visit memorable. And,...


Jul 25, 2016

In today’s hyper-competitive, multi-tasking world, stress is a very common by-product.  So, how do we keep stress and worry from consuming us — hurting our professional performance and making our lives miserable?  Scott McKain relates several steps to help us handle stress, bursts a myth about something that...