When Scott McKain totaled his Hertz rental car in New York City
traffic, it was the beginning of a remarkable experience that
created a customer for life. Learn how they did it — and how
you can duplicate it, without the accident!
About the Podcast
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace?
PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our efforts. JOIN US!